Privacy Policy

Privacy Policy

At Ephesus Taxi, operated by Condor Travel, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how personal information may be collected, used, stored and protected when you visit EphesusTaxi.com, contact us, request information or make a reservation.

Our personal data processing activities are carried out in accordance with applicable legislation, including Turkish Personal Data Protection Law No. 6698 (KVKK).

1. WHO WE ARE

EphesusTaxi.com is operated by Condor Travel, a licensed travel agency in Türkiye.

Ephesus Taxi / Condor Travel

TÜRSAB Licence No: A-14400

Kuşadası, Türkiye

For the purposes of applicable personal data protection legislation, Condor Travel acts as the data controller for personal information processed in connection with the services described in this Privacy Policy.

2. INFORMATION WE MAY COLLECT

Depending on how you use our website and services, we may collect information such as:

• Name and surname
• E-mail address
• Telephone number
• Country or nationality, where relevant
• Booking and reservation information
• Number of participants
• Travel dates
• Hotel and accommodation information
• Pick-up and drop-off details
• Cruise ship name and schedule
• Tour, transfer and excursion preferences
• Messages and correspondence you send to us
• Payment and transaction-related information
• Technical information relating to website usage

We only seek to collect information reasonably necessary for providing our services, responding to enquiries, completing reservations and fulfilling applicable legal obligations.

3. HOW WE COLLECT INFORMATION

Personal information may be collected when you:

• Complete a reservation or enquiry form
• Contact us through EphesusTaxi.com
• Communicate with us by e-mail, telephone or messaging services
• Make a payment or confirm a reservation
• Request a quotation
• Participate in a tour, excursion or transfer
• Provide information required to arrange a travel service
• Use or browse our website

Certain technical information may also be collected automatically through cookies and similar technologies.

4. HOW WE USE PERSONAL INFORMATION

Personal information may be processed for purposes including:

• Processing and managing reservations
• Providing tours, transfers and travel services
• Responding to enquiries and requests
• Preparing quotations and booking confirmations
• Arranging pick-up and drop-off services
• Coordinating licensed tour guides and transportation
• Managing hotel, ferry or other travel arrangements where applicable
• Processing payments and related transactions
• Communicating important information about a booking
• Providing customer support
• Handling amendments, cancellations and refund requests
• Maintaining accounting and business records
• Complying with legal and regulatory obligations
• Protecting the security and proper operation of our website and services
• Establishing, exercising or protecting legal rights where necessary

We do not process personal information for purposes incompatible with the purpose for which it was collected unless permitted or required by applicable law.

5. LEGAL BASIS FOR PROCESSING

Personal information is processed where an appropriate legal basis exists under applicable Turkish personal data protection legislation.

Depending on the circumstances, processing may be necessary:

• To establish or perform a contract or reservation
• To comply with a legal obligation
• To establish, exercise or protect a legal right
• For our legitimate interests, provided that the fundamental rights and freedoms of the individual are not harmed
• Where the information has been made public by the individual
• Where explicit consent is legally required and has been obtained

Not every processing activity requires explicit consent. Where applicable law requires explicit consent, it will be requested separately.

6. SHARING PERSONAL INFORMATION

We do not sell or rent your personal information.

Where necessary to provide a booked service, relevant information may be shared with appropriate service providers.

Depending on the reservation, these may include:

• Licensed professional tour guides
• Transportation providers
• Hotels and accommodation providers
• Ferry companies
• Airlines
• Activity and excursion providers
• Payment service providers
• Other travel service providers necessary to fulfil the booking

Information may also be disclosed to authorised public institutions or authorities where required by law.

Only information reasonably necessary for the relevant purpose should be shared.

7. PAYMENT INFORMATION

Payments may be processed through banks, card providers or authorised payment service providers.

Where a third-party payment system is used, payment information may be processed directly by that provider according to its own security and privacy practices.

Ephesus Taxi / Condor Travel does not intentionally retain complete payment card details where those details are processed directly by an authorised third-party payment provider.

8. INTERNATIONAL DATA TRANSFERS

Some services used to operate our website, communications, payment systems or travel arrangements may involve service providers located outside Türkiye.

Where personal information is transferred internationally, such transfers will be handled in accordance with applicable personal data protection legislation and the legally required safeguards or transfer mechanisms.

9. DATA RETENTION

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or for the period required by applicable laws and regulations.

Retention periods may vary depending on the nature of the information and may be affected by:

• Booking and contractual requirements
• Accounting and tax obligations
• Legal record-keeping requirements
• Dispute resolution requirements
• Legitimate business requirements permitted by law

When personal information is no longer required and there is no legal basis for retaining it, it will be deleted, destroyed or anonymised in accordance with applicable requirements.

10. DATA SECURITY

We take reasonable administrative and technical measures to protect personal information against:

• Unauthorised access
• Unlawful processing
• Accidental loss
• Unauthorised disclosure
• Alteration
• Destruction or misuse

Access to personal information is limited to persons and service providers who require the information for legitimate operational or legal purposes.

However, no internet-based system can guarantee absolute security.

11. COOKIES & WEBSITE TECHNOLOGIES

EphesusTaxi.com may use cookies and similar technologies to help the website function correctly, understand website usage and improve the visitor experience.

Depending on the technologies used on the website, cookies may include:

• Essential cookies
• Functional cookies
• Analytics cookies
• Other cookies or technologies requiring consent under applicable legislation

Where legally required, non-essential cookies will be used according to the visitor's consent preferences.

Further information may be provided through a separate Cookie Policy or cookie management tool where applicable.

12. THIRD-PARTY WEBSITES

EphesusTaxi.com may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of independent third-party websites.

Visitors are encouraged to review the privacy policies of third-party websites before providing personal information to them.

13. CHILDREN'S PERSONAL INFORMATION

Our travel services may be booked for families travelling with children.

Where information about a child is required to provide a booked service, we seek to collect only the information reasonably necessary for that purpose.

Parents, guardians or responsible adults should provide information relating to children where required for a reservation.

14. YOUR RIGHTS

Under applicable Turkish personal data protection legislation, individuals may have the right to:

• Learn whether their personal data is being processed
• Request information about the processing of their personal data
• Learn the purpose of processing and whether the data is being used in accordance with that purpose
• Learn the third parties to whom personal data has been transferred, where applicable
• Request correction of incomplete or inaccurate personal data
• Request deletion or destruction of personal data where the applicable legal conditions are satisfied
• Request notification of certain correction or deletion operations to relevant third parties where required
• Object to certain results arising from processing exclusively through automated systems
• Request compensation where damage has been suffered as a result of unlawful processing, subject to applicable legal conditions

Requests will be evaluated and handled in accordance with applicable legislation.

15. MARKETING COMMUNICATIONS

Where required by applicable legislation, promotional or marketing communications will only be sent on an appropriate legal basis and with any legally required permissions.

Guests may request to stop receiving marketing communications through the methods provided in the relevant communication.

Operational communications concerning an existing enquiry or reservation are not considered promotional communications.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices or applicable legislation.

The current version will be published on EphesusTaxi.com, together with the date of the latest update.

17. CONTACT US

For questions regarding this Privacy Policy or the processing of your personal information, please contact:

Ephesus Taxi

Operated by Condor Travel

TÜRSAB Licence No: A-14400

Kuşadası, Türkiye

Website: EphesusTaxi.com

You may also contact us using the contact information published on our website.

By using EphesusTaxi.com and providing personal information in connection with an enquiry or reservation, you acknowledge that you have been informed about the processing of personal information as described in this Privacy Policy.