Terms & Conditions

Welcome to EphesusTaxi.com.

These Terms & Conditions apply to reservations, tours, excursions, transfers and other travel services booked through EphesusTaxi.com.

Ephesus Taxi is operated by Condor Travel, a licensed travel agency in Türkiye and a member of the Association of Turkish Travel Agencies (TÜRSAB – Licence No: A-14400).

By making a reservation or purchasing a service through EphesusTaxi.com, you acknowledge that you have read, understood and accepted the applicable Terms & Conditions.

1. BOOKINGS & CONFIRMATION

All reservations are subject to availability.

A booking is considered confirmed once confirmation has been provided by Ephesus Taxi / Condor Travel through the website, e-mail, WhatsApp or another agreed communication method.

Guests are responsible for providing accurate booking information, including:

• Travel date
• Number of participants
• Pick-up location
• Hotel or cruise ship information, where applicable
• Contact details
• Any special requirements relevant to the service

Guests should check their booking confirmation carefully and inform us as soon as possible if any information is incorrect.

Some services may require full or partial advance payment in order to secure the reservation.

2. PRICES

Prices are displayed in the currency stated on the relevant tour or service page.

Prices may vary according to the selected service, number of participants, itinerary, vehicle requirements, guide service, season and additional services requested.

Once a reservation has been confirmed at an agreed price, that price will normally remain unchanged unless the guest requests a modification or additional service.

Entrance fees, meals, beverages, accommodation, guide services, transportation or other services are included only when specifically stated in the tour description or booking confirmation.

3. PAYMENTS

Payment conditions may vary according to the service booked.

Available payment methods may include credit/debit card, bank transfer or another payment method agreed during the reservation process.

Some bookings may require a deposit, while others may require full payment in advance.

A reservation requiring advance payment is considered secured once the required payment has been successfully received.

Any bank charges, foreign exchange costs or transaction fees applied independently by banks, card providers or other financial institutions are the responsibility of the customer.

4. CANCELLATIONS & REFUNDS

Cancellation and refund conditions may vary according to the type of tour, transfer or travel service booked.

The cancellation conditions displayed on the relevant service page or communicated in the booking confirmation shall apply to that reservation.

Certain services involving accommodation, ferry tickets, domestic flights, entrance tickets, transportation arrangements, special guide reservations or other third-party services may be subject to separate cancellation conditions.

Where a service is specifically identified as non-refundable, this will be communicated during the booking process.

No refund will normally be provided for no-shows, late arrivals or portions of a service that the guest voluntarily chooses not to use.

5. CHANGES REQUESTED BY THE GUEST

Guests wishing to change a confirmed reservation should contact us as early as possible.

Requests to change the travel date, number of participants, itinerary, pick-up location, guide language or other booking details are subject to availability.

Where a requested change results in additional operational costs or services, the price may be adjusted accordingly.

We will make reasonable efforts to accommodate requested changes but cannot guarantee that every modification will be possible.

6. CHANGES TO TOURS & ITINERARIES

Tour itineraries are prepared according to the destinations and services described at the time of booking.

The order, timing or route of visits may occasionally be adjusted due to:

• Opening hours
• Crowd levels
• Traffic conditions
• Weather conditions
• Local regulations
• Road conditions
• Site closures
• Operational requirements
• Circumstances beyond our reasonable control

Where a change becomes necessary, Ephesus Taxi / Condor Travel will make reasonable efforts to preserve the overall content and quality of the booked service.

7. CRUISE SHIP PASSENGERS

Guests arriving by cruise ship should provide the correct ship name, arrival date and scheduled arrival/departure times when making their reservation.

Our shore excursion schedules are planned according to the cruise ship's time in port.

Pick-up and return times are arranged with consideration for the ship's scheduled departure and required boarding time.

If the cruise line changes the ship's arrival or departure schedule, guests should inform us as soon as possible.

Where operationally possible, we will adjust the tour schedule accordingly.

Cruise passengers are also responsible for following any boarding instructions or deadlines communicated directly by their cruise line.

8. ENTRANCE FEES & TICKETS

Entrance fees to museums, archaeological sites and attractions are not included unless specifically stated in the tour description or booking confirmation.

Entrance ticket prices and admission rules are determined by the relevant authorities and may change without prior notice.

Where available and appropriate, entrance tickets may be arranged in advance to assist with the efficient operation of the tour.

Guests remain responsible for entrance ticket costs unless the tickets are expressly included in the purchased service.

9. PROFESSIONAL TOUR GUIDES

Licensed professional tour guides are provided according to the conditions stated for each tour or booking.

Guide availability and languages may vary according to destination, date and service type.

Commonly requested guide languages include:

English, German, Spanish and French, with other languages available upon request and subject to availability.

Where a service is offered without a professional guide, this will be indicated in the relevant tour description or booking confirmation.

10. TRANSPORTATION

Transportation is provided according to the requirements of the booked service and number of participants.

Vehicles used for tours and transfers are selected according to passenger capacity, destination and operational requirements.

Private services are operated exclusively for the confirmed party unless otherwise stated.

Regular or group tours may include other participants.

Vehicle models shown in photographs or promotional materials are representative unless a specific vehicle has been expressly confirmed as part of the reservation.

11. PICK-UP & DROP-OFF

Pick-up and drop-off arrangements depend on the service booked.

Available locations may include:

• Kuşadası Cruise Port
• İzmir Cruise Port
• Kuşadası hotels
• İzmir hotels
• İzmir Adnan Menderes Airport
• Other previously agreed locations

The exact meeting point and pick-up time will be stated in the booking information or confirmation.

Guests are responsible for being ready at the confirmed meeting point at the agreed time.

Late arrival may result in a shortened service or, where the delay prevents the service from operating, may be treated as a no-show.

12. CHILDREN & INFANTS

Children and infants must be accompanied and supervised by a responsible adult.

Child and infant seat requirements should be communicated during the reservation process and are subject to availability and applicable regulations.

Entrance fees and age restrictions for children are determined by the relevant museums, archaeological sites and attractions.

Guests may be asked to provide proof of age where required by the relevant authority.

13. HEALTH, MOBILITY & ACCESSIBILITY

Historical and archaeological sites may include uneven surfaces, marble streets, stairs, slopes and extended walking distances.

Guests should consider their individual mobility and physical requirements when selecting a tour.

Guests with limited mobility, wheelchair requirements or other accessibility needs are encouraged to inform us before booking so that suitable arrangements can be discussed where reasonably possible.

We cannot guarantee that every archaeological site or attraction will be fully accessible, as accessibility conditions are determined by the relevant site or authority.

14. TRAVEL INSURANCE

Guests are encouraged to obtain appropriate travel insurance before travelling.

Depending on individual requirements, travel insurance may provide protection for circumstances such as trip cancellation, medical expenses, personal belongings, travel disruption and other unexpected events.

Guests are responsible for ensuring that any insurance purchased is appropriate for their personal travel arrangements.

15. GUEST RESPONSIBILITIES

Guests are responsible for ensuring that they possess any required travel documents, identification, visas or permits applicable to their journey.

Guests must comply with applicable laws, local regulations and the rules of museums, archaeological sites, ports, hotels, transportation providers and other establishments visited during the service.

Guests are expected to behave in a manner that does not endanger themselves, other participants, staff or third parties.

16. PERSONAL BELONGINGS

Guests are responsible for their personal belongings during tours, excursions and transfers.

Before leaving a vehicle, hotel, restaurant or other location, guests should ensure that they have collected all personal items.

Ephesus Taxi / Condor Travel cannot accept responsibility for lost, forgotten, stolen or damaged personal belongings except where responsibility arises under applicable law.

17. THIRD-PARTY SERVICES

Certain travel arrangements may involve services provided by independent third parties, including hotels, ferry companies, airlines, restaurants, licensed guides, transportation providers, museums and attractions.

We make reasonable efforts to work with professional and reliable service providers.

However, opening hours, schedules, admission conditions and services controlled by third parties may change without prior notice.

Where such a change affects a booking, we will make reasonable efforts to assist the guest and, where possible, provide an appropriate alternative.

18. FORCE MAJEURE

Ephesus Taxi / Condor Travel shall not be responsible for failure, delay or necessary changes caused by extraordinary circumstances beyond reasonable control.

Such circumstances may include, but are not limited to:

• Severe weather conditions
• Natural disasters
• Fires or floods
• Strikes
• Epidemics or pandemics
• Government restrictions
• Road or port closures
• Transportation disruptions
• Security concerns
• Closure of archaeological sites, museums or attractions
• Changes to cruise ship schedules
• Other extraordinary or unavoidable events

Where possible, reasonable efforts will be made to modify the service or provide an alternative arrangement.

19. LIABILITY

Ephesus Taxi / Condor Travel is responsible for providing confirmed services with reasonable care and in accordance with applicable Turkish tourism and consumer legislation.

We cannot be held responsible for losses, delays, interruptions or changes resulting from circumstances outside our reasonable control or from actions of independent third parties, except where liability cannot legally be excluded or limited.

Nothing contained in these Terms & Conditions is intended to restrict any mandatory consumer rights provided under applicable law.

20. WEBSITE INFORMATION

We make reasonable efforts to ensure that information published on EphesusTaxi.com is accurate and up to date.

However, entrance fees, opening hours, schedules, local regulations and other information controlled by third parties may change without prior notice.

Photographs used on the website are intended to represent destinations, services and travel experiences.

Unless expressly stated otherwise, photographs should not be interpreted as a guarantee of a specific vehicle, guide, weather condition or other variable element of a service.

21. INTELLECTUAL PROPERTY

Unless otherwise stated, original text, photographs, graphics, logos, designs and other content published on EphesusTaxi.com may not be reproduced, distributed, modified or commercially used without prior written permission.

Third-party trademarks, photographs and other materials remain the property of their respective owners.

22. PRIVACY & PERSONAL DATA

Personal information collected through enquiries and reservations is processed in accordance with our Privacy Policy and applicable personal data protection legislation in Türkiye.

Information necessary for the operation of a confirmed booking may be shared with relevant service providers where required to fulfil the reservation or comply with legal obligations.

23. COMPLAINTS & CUSTOMER SUPPORT

If a problem occurs during a tour, excursion or transfer, guests are encouraged to contact us as soon as possible.

Reporting an issue while the service is taking place gives us the opportunity to investigate the situation and, where reasonably possible, provide an immediate solution.

Complaints submitted after completion of the service should include sufficient reservation details and information for the matter to be reviewed.

24. GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of Türkiye.

Any mandatory consumer protection rights and jurisdiction provisions applicable under Turkish law remain reserved.

25. COMPANY & CONTACT INFORMATION

Ephesus Taxi

Operated by Condor Travel

TÜRSAB Licence No: A-14400

Türkiye

Website: EphesusTaxi.com

For questions regarding reservations, services or these Terms & Conditions, please contact us through the contact information published on EphesusTaxi.com.

By confirming a reservation through EphesusTaxi.com, you acknowledge that you have read and accepted the Terms & Conditions applicable to your booking.