Cancellation & Refund Policy

CANCELLATION & REFUND POLICY

At Ephesus Taxi, operated by Condor Travel, we understand that travel plans can change. Our aim is to make our cancellation and refund conditions clear, fair and easy to understand.

This policy applies to tours, excursions, transfers and other travel services booked through EphesusTaxi.com, unless different cancellation conditions are specifically stated on the relevant service page or booking confirmation.

1. CANCELLATION CONDITIONS

Cancellation conditions may vary depending on the type of service booked.

The cancellation policy displayed on the relevant tour or service page at the time of booking forms part of the booking conditions and takes priority where specific cancellation terms are stated.

Some services may have more restrictive cancellation conditions due to advance reservations or commitments made to third-party service providers.

Guests are therefore encouraged to review the cancellation conditions of their selected service before confirming a reservation.

2. HOW TO CANCEL A BOOKING

If you wish to cancel a reservation, please contact Ephesus Taxi / Condor Travel as soon as possible.

Please provide:

• Your booking or reservation number
• Lead passenger name
• Tour or service name
• Travel date
• Reason for cancellation, where relevant

The effective cancellation date will normally be the date on which the cancellation request is received by us.

We will confirm the cancellation and advise whether any refund or cancellation charge applies.

3. REFUNDS

Refund eligibility is determined according to the cancellation conditions applicable to the booked service.

Where a refund is approved, it will normally be processed using the original payment method whenever reasonably possible.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card provider or payment institution.

Currency exchange differences, international bank charges or other fees independently applied by financial institutions are outside the control of Ephesus Taxi / Condor Travel.

4. NON-REFUNDABLE SERVICES

Certain services may be partially or fully non-refundable after confirmation.

These may include services involving:

• Pre-purchased entrance tickets
• Ferry or transportation tickets
• Domestic flight tickets
• Hotel reservations
• Specially reserved professional guides
• Third-party activities
• Services specifically identified as non-refundable

Any special cancellation or non-refundable condition applicable to a service will be communicated on the relevant service page or during the booking process.

5. NO-SHOWS

A guest who does not arrive at the confirmed meeting point at the agreed time without prior notice may be considered a no-show.

No-shows are normally non-refundable.

Guests who experience an unexpected delay should contact us as soon as possible.

Where operationally possible, we will make reasonable efforts to assist, but we cannot guarantee that a tour or transfer can be delayed or rescheduled.

6. LATE ARRIVALS

Guests are responsible for being ready at the confirmed meeting point at the agreed time.

If a guest arrives late, the service may need to be shortened in order to maintain the planned schedule.

If the delay makes it impossible to operate the booked service, the reservation may be treated as a no-show.

7. CRUISE SHIP PASSENGERS

We understand that cruise itineraries can change for reasons outside the passenger's control.

If your cruise ship does not call at Kuşadası or İzmir as scheduled, please contact us as soon as you become aware of the change.

The cancellation and refund conditions applicable in such circumstances will be evaluated according to the booked service, any non-refundable costs already incurred and the specific circumstances of the cruise itinerary change.

Where possible, we may also offer an alternative date or arrangement.

If the cruise ship arrives later than scheduled but still calls at the port, we will make reasonable efforts to adjust the tour according to the available time.

8. CHANGES TO CRUISE SHIP SCHEDULES

Cruise arrival and departure times may occasionally change.

Guests are encouraged to provide their ship name when booking so that the tour can be planned according to the ship's scheduled time in port.

Where operationally possible, pick-up and tour timing may be adjusted to accommodate changes to the ship's schedule.

A change in the ship's arrival time does not automatically constitute cancellation of the booked service if the tour can still reasonably be operated.

9. CHANGES REQUESTED BY THE GUEST

Requests to change the date, number of participants, itinerary, pick-up location or other details of a confirmed reservation are subject to availability.

We will make reasonable efforts to accommodate changes.

If the requested modification results in additional costs or changes the applicable price of the service, the guest will be informed before the modification is confirmed.

10. CANCELLATION OR CHANGES BY EPHESUS TAXI / CONDOR TRAVEL

In the unlikely event that we are unable to provide a confirmed service, we will contact the guest as soon as reasonably possible.

Depending on the circumstances, we may offer:

• A suitable alternative service
• A change of date
• A modification of the itinerary
• A refund of the affected service where applicable

Any alternative arrangement will be communicated to the guest before proceeding whenever reasonably possible.

11. WEATHER CONDITIONS

Tours are not automatically cancelled because of rain, heat, wind or other ordinary weather conditions.

Guests should check the expected weather conditions and dress appropriately for their tour.

If severe weather or official restrictions make it unsafe or impossible to operate a service, we will contact affected guests and advise them of the available options.

12. FORCE MAJEURE & CIRCUMSTANCES BEYOND OUR CONTROL

Certain cancellations or changes may occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Fires or floods
• Strikes
• Government restrictions
• Security concerns
• Road closures
• Port closures
• Archaeological site or museum closures
• Transportation disruptions
• Cruise itinerary changes
• Epidemics or pandemics
• Other extraordinary or unavoidable circumstances

In such situations, we will make reasonable efforts to provide an alternative arrangement where possible.

Refunds will be evaluated according to the circumstances of the cancellation and any non-refundable costs already incurred.

13. UNUSED SERVICES

No refund will normally be provided for services or portions of a tour that a guest voluntarily chooses not to use after the service has commenced.

This may include voluntarily skipping a scheduled visit, leaving a tour early or choosing not to participate in an included activity.

Where a service cannot be provided for operational reasons attributable to us, the situation will be evaluated separately.

14. THIRD-PARTY SERVICES

Some bookings may include services provided by independent third parties, such as hotels, ferry companies, airlines, museums, attractions, transportation companies or other tourism providers.

These services may be subject to their own cancellation and refund conditions.

Where third-party cancellation charges apply, those costs may affect the amount that can be refunded.

Applicable conditions will be communicated where relevant to the booking.

15. REFUND PROCESSING

Once a refund has been approved, Ephesus Taxi / Condor Travel will initiate the refund within the applicable processing period.

The final crediting time depends on the customer's bank, card issuer or payment provider.

Where required by applicable consumer legislation, refunds will be processed within the legally prescribed period.

16. TRAVEL INSURANCE

Guests are encouraged to consider appropriate travel insurance, particularly for multi-day tours or bookings involving accommodation, transportation tickets or other non-refundable services.

Travel insurance may provide additional protection for unexpected illness, travel disruption, missed departures or other circumstances depending on the terms of the selected insurance policy.

17. APPLICABLE BOOKING CONDITIONS

This Cancellation & Refund Policy should be read together with our Terms & Conditions.

Where a specific tour, excursion, transfer or travel package has its own clearly stated cancellation conditions, the conditions applicable to that specific booking will apply.

Nothing in this policy is intended to restrict mandatory consumer rights available under the laws of the Republic of Türkiye.

18. CONTACT US

For cancellation, amendment or refund requests, please contact:

Ephesus Taxi

Operated by Condor Travel

TÜRSAB Licence No: A-14400

Kuşadası, Türkiye

Website: EphesusTaxi.com

Please include your booking details when contacting us so that we can process your request as quickly as possible.